This web­site is owned and oper­at­ed by Neigh­bours Con­nect and will be referred to as ​“we”, ​“our” and ​“us” in this Inter­net Pri­va­cy Pol­i­cy. By using this site, you agree to the Inter­net Pri­va­cy Pol­i­cy of this web­site (“the web­site”), which is set out on this web­page. The Inter­net Pri­va­cy Pol­i­cy relates to the col­lec­tion and use of per­son­al infor­ma­tion you may sup­ply to us through your con­duct on the website.

We reserve the right, at our dis­cre­tion, to mod­i­fy or remove por­tions of this Inter­net Pri­va­cy Pol­i­cy at any time. This Inter­net Pri­va­cy Pol­i­cy is in addi­tion to any oth­er terms and con­di­tions applic­a­ble to the web­site. We do not make any rep­re­sen­ta­tions about third par­ty web­sites that may be linked to the website.

We recog­nise the impor­tance of pro­tect­ing the pri­va­cy of infor­ma­tion col­lect­ed about vis­i­tors to our web­site, in par­tic­u­lar infor­ma­tion that is capa­ble of iden­ti­fy­ing an indi­vid­ual (“per­son­al infor­ma­tion”). This Inter­net Pri­va­cy Pol­i­cy gov­erns the man­ner in which your per­son­al infor­ma­tion, obtained through the web­site, will be dealt with. This Inter­net Pri­va­cy Pol­i­cy should be reviewed peri­od­i­cal­ly so that you are updat­ed on any changes. We wel­come your com­ments and feedback.

Per­son­al Information

Per­son­al infor­ma­tion about vis­i­tors to our site is col­lect­ed only when know­ing­ly and vol­un­tar­i­ly sub­mit­ted. For exam­ple, we may need to col­lect such infor­ma­tion to pro­vide you with fur­ther ser­vices or to answer or for­ward any requests or enquiries. It is our inten­tion that this pol­i­cy will pro­tect your per­son­al infor­ma­tion from being dealt with in any way that is incon­sis­tent with applic­a­ble pri­va­cy laws in Australia.

Use of Information

Per­son­al infor­ma­tion that vis­i­tors sub­mit to our site is used only for the pur­pose for which it is sub­mit­ted or for such oth­er sec­ondary pur­pos­es that are relat­ed to the pri­ma­ry pur­pose, unless we dis­close oth­er uses in this Inter­net Pri­va­cy Pol­i­cy or at the time of col­lec­tion. Copies of cor­re­spon­dence sent from the web­site, that may con­tain per­son­al infor­ma­tion, are stored as archives for record-keep­ing and back-up pur­pos­es only.

Col­lect­ing Infor­ma­tion on Reg­is­tered Members

As part of reg­is­ter­ing with us, we col­lect per­son­al infor­ma­tion about you in order for you to take full advan­tage of our ser­vices. To do this it may be nec­es­sary for you to pro­vide addi­tion­al infor­ma­tion to us as detailed below.

Reg­is­tra­tion is com­plete­ly option­al. Reg­is­tra­tion may include sub­mit­ting your name, email address, address, tele­phone num­bers, options on receiv­ing updates and pro­mo­tion­al mate­r­i­al, and oth­er infor­ma­tion. You may access this infor­ma­tion at any time by log­ging in and going to your account.

Cred­it Card Details

Cred­it card details are only stored for the pro­cess­ing of pay­ment and will be delet­ed once pay­ment is processed.

Dis­clo­sure

Apart from where you have con­sent­ed or dis­clo­sure is nec­es­sary to achieve the pur­pose for which it was sub­mit­ted, per­son­al infor­ma­tion may be dis­closed in spe­cial sit­u­a­tions where we have rea­son to believe that doing so is nec­es­sary to iden­ti­fy, con­tact, or bring legal action against any­one dam­ag­ing, injur­ing, or inter­fer­ing (inten­tion­al­ly or unin­ten­tion­al­ly) with our rights or prop­er­ty, users, or any­one else who could be harmed by such activ­i­ties. Also, we may dis­close per­son­al infor­ma­tion when we believe in good faith that the law requires disclosure.

We may engage third par­ties to pro­vide you with goods or ser­vices on our behalf. In that cir­cum­stance, we may dis­close your per­son­al infor­ma­tion to those third par­ties in order to meet your request for goods or services.

By opt­ing in with Neigh­bours Con­nect (includ­ing via QR code, form sub­mis­sion, fly­er response, or any dig­i­tal or print­ed mar­ket­ing), you give explic­it per­mis­sion for Neigh­bours Con­nect and its trust­ed part­ners to con­tact you and con­nect with you regard­ing rel­e­vant prod­ucts or ser­vices. This may include tele­phone calls, SMS, emails, postal mail, or in-home vis­its by a rep­re­sen­ta­tive to dis­cuss the ser­vices you’ve shown inter­est in.

Secu­ri­ty

We strive to ensure the secu­ri­ty, integri­ty, and pri­va­cy of per­son­al infor­ma­tion sub­mit­ted to our sites, and we review and update our secu­ri­ty mea­sures in light of cur­rent tech­nolo­gies. Unfor­tu­nate­ly, no data trans­mis­sion over the Inter­net can be guar­an­teed to be total­ly secure.

How­ev­er, we will endeav­our to take all rea­son­able steps to pro­tect the per­son­al infor­ma­tion you may trans­mit to us or from our online prod­ucts and ser­vices. Once we do receive your trans­mis­sion, we will also make our best efforts to ensure its secu­ri­ty on our systems.

In addi­tion, our employ­ees and the con­trac­tors who pro­vide ser­vices relat­ed to our infor­ma­tion sys­tems are oblig­ed to respect the con­fi­den­tial­i­ty of any per­son­al infor­ma­tion held by us. How­ev­er, we will not be held respon­si­ble for events aris­ing from unau­tho­rised access to your per­son­al information.

Col­lect­ing Infor­ma­tion from Users

IP Address­es

Our web servers gath­er your IP address to assist with the diag­no­sis of prob­lems or sup­port issues with our ser­vices. Again, infor­ma­tion is gath­ered in aggre­gate only and can­not be traced to an indi­vid­ual user.

Cook­ies and Applets

We use cook­ies to pro­vide you with a bet­ter expe­ri­ence. These cook­ies allow us to increase your secu­ri­ty by stor­ing your ses­sion ID and are a way of mon­i­tor­ing sin­gle user access.

This aggre­gate, non-per­son­al infor­ma­tion is col­lat­ed and pro­vid­ed to us to assist in analysing the usage of the site.

Access to Information

We will endeav­our to take all rea­son­able steps to keep secure any infor­ma­tion which we hold about you, and to keep this infor­ma­tion accu­rate and up to date. If, at any time, you dis­cov­er that infor­ma­tion held about you is incor­rect, you may con­tact us to have the infor­ma­tion corrected.

In addi­tion, our employ­ees and the con­trac­tors who pro­vide ser­vices relat­ed to our infor­ma­tion sys­tems are oblig­ed to respect the con­fi­den­tial­i­ty of any per­son­al infor­ma­tion held by us.

Links to Oth­er Sites

We pro­vide links to web­sites out­side of our web­sites, as well as to third par­ty web­sites. These linked sites are not under our con­trol, and we can­not accept respon­si­bil­i­ty for the con­duct of com­pa­nies linked to our web­site. Before dis­clos­ing your per­son­al infor­ma­tion on any oth­er web­site, we advise you to exam­ine the terms and con­di­tions of using that web­site and its pri­va­cy statement.

Prob­lems or Questions

If we become aware of any ongo­ing con­cerns or prob­lems with our web­sites, we will take these issues seri­ous­ly and work to address these con­cerns. If you have any fur­ther queries relat­ing to our Pri­va­cy Pol­i­cy, or you have a prob­lem or com­plaint, please con­tact us.

For more infor­ma­tion about pri­va­cy issues in Aus­tralia and pro­tect­ing your pri­va­cy, vis­it the Office of the Aus­tralian Infor­ma­tion Commissioner’s web­site: https://​www​.oaic​.gov​.au.